아마존 직배송 - 사기 딜러로 인한 고객센터 챗팅

 

아마존에서 컬리건 정수기가 싸게 나와서 구매하였는데,

http://www.ppomppu.co.kr/zboard/view.php?id=ppomppu4&page=2&divpage=20&no=104601

뽐뿌에 글을 읽어보니 사기일 가능성이 높다고 하여

아마존 고객센터로 들어가서 영어로 취소 요청을 하였다.

(구글 번역기, 파파고 이용)

 

아래 캡쳐 내용과 텍스트를 남깁니다.

 

 

 

텍스트 내용

No previous messages Messaging Assistant | Customer Service Hi, I’m Amazon’s chat helper. I’m a lot like Alexa, but handling any issues with products or services from Amazon is my special skill. I can quickly take care of things like returning or replacing something. If I can’t fix your issue, I’ll get you to a human right away. When I give you choices, you can hit one of the buttons or type what you need below. 오후 11:03 Sounds good 오후 11:04 Messaging Assistant | Customer Service OK So, what can I help you with? 오후 11:04 An item I ordered 오후 11:04 Messaging Assistant | Customer Service Let's see. Could you tap the item you're looking for from your recent orders below? 오후 11:04   오후 11:04 Messaging Assistant | Customer Service Your package with this item has shipped and it'll arrive by Tue, May 14. Since it was coming from an Amazon seller who handles their own shipping, you can email them to find out next steps. If you don’t hear back in two business days, come back and we can help. 오후 11:04 Seller won't get back to me 오후 11:05 Messaging Assistant | Customer Service OK, I'll get someone to help you here through chat. 오후 11:05 OK, get help through chat 오후 11:06 Messaging Assistant | Customer Service Go ahead and type any details you think would help them understand your issue. 오후 11:06 S SHATAKSHI SHRESTH HAS JOINED & WILL BE READY TO CHAT IN JUST A MINUTE. Shatakshi Shresth | Customer Service Hello! I'm Shatakshi. I see that you need help with Culligan US-EZ-4 EZ-Change Undersink Drinking Water Filtration System I understand how worrying this can be for you and I'm truly sorry about that. Don't worry I'm going to look into this for you. S 오후 11:07 I confirm that this seller is a fake seller. So I ask for cancellation. We have confirmed that we continue to sell cheaply without sending things. 오후 11:08 Shatakshi Shresth | Customer Service I am really sorry to hear about this, Please allow me 2 minutes while I look into this. I do not see any communication with the seller in message center May I know what is the exact issue and how have you communicated with the seller previously? S 오후 11:09 Please check your previous history. This seller does not send goods, I sell only cheaply. It is necessary to confirm why the merchandise of this seller keeps coming up. 오후 11:10 Shatakshi Shresth | Customer Service Okay, Please allow me 2 minutes to review your previous comments S 오후 11:11 There was no communication, but from other users in other communities. I will send the invoice number, but the goods have not arrived. It is called a fake seller. I request a cancellation. 오후 11:12 Shatakshi Shresth | Customer Service I checked and there is no communication with the seller and there is no previous chat on this as well Please let me know if you are referring to Culligan US-EZ-4 EZ-Change Undersink Drinking Water Filtration System with Dedicated Faucet, Premium 500 Gallon Filter Included ? Have you received it? or is there any other issue with the item received? S 오후 11:13 I have not received it yet. 오후 11:14 Shatakshi Shresth | Customer Service Okay In that case I see that the Estimated Delivery Date: Monday, April 29, 2019 - Tuesday, May 14, 2019 And it has not passed S 오후 11:14 Ordered yesterday and is currently being shipped, asking you to investigate as fraud, and ask for cancellation. 오후 11:15 Shatakshi Shresth | Customer Service The seller is not fraud as all authorized sellers are only available on our platform, I can still help with cancellation if you wish to. I can connect with the seller and ask to cancel the item in transit Do you wish to cancel it , should I proceed? S 오후 11:17 cancel, please 오후 11:17 Shatakshi Shresth | Customer Service sure, allow me a moment to connect with the seller to request cancellation S 오후 11:17 The community also says that no one has received the shipment. It is said that it received a refund after cheatting after the delivery time. 오후 11:19 Shatakshi Shresth | Customer Service I have requested for cancellation on your behalf, as the item as shipped it can be intercepted with the carrier to return the item as well. An e-mail has been sent to Mayna Jun. Please give the seller 2 business days to respond. Thank you for bringing this to our notice. I will forward your feedback to the dedicated department and it will be used for future improvements. S 오후 11:20 Thank you. 오후 11:20 Shatakshi Shresth | Customer Service It was a pleasure. Is there anything else I can assist you with today? S 오후 11:21 Fine. I am waiting for your cancellation request answer. 오후 11:21 Shatakshi Shresth | Customer Service I already informed you that above I have requested for cancellation on your behalf, as the item as shipped it can be intercepted with the carrier to return the item as well. An e-mail has been sent to Mayna Jun. Please give the seller 2 business days to respond. hope this helps? Do you have any other concerns today? S 오후 11:23 no. Thank you. bye-bye 오후 11:24 Shatakshi Shresth | Customer Service Thank you for contacting Amazon. We hope to see you again. Have a great rest of your day.

 

* 아마존 셀러가 아니고, 너무 싸게 판매하는 개인 셀러일 경우 - 한 번 더 확인을 해봐야 할 것 같습니다.

아마존에도 사기 판매자가 있네요. =ㅁ=;